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Guarantees, Returns & Exchange Policies |
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| Q: What if I don’t like the equipment? Our Satisfaction Guarantee allows you to return any equipment purchased online if you are unsatisfied with your purchase. For full details of our Guarantee, please contact Customer Care at 1-866-922-8003 or click here. Q: What if my equipment or service doesn't work or if I was activated on the wrong plan? You can return your product as long as it complies with our Satisfaction Guarantee. Q: How does the returns & exchange process work? Our Satisfaction Guarantee allow you to return any equipment purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please contact Customer Care at 1-866-922-8003. Q: When will I get my money back? Once we receive the returned products, we will inspect the items & credit your credit card. This process usually takes 2 business days from the day we receive the package. Q: When will I get any new exchange products? Once we receive and process your returned products, we will fulfill any exchanged items as soon as possible. A new order number will be created for any exchanges. Since customers purchase activated equipment at a highly subsidized price, we need to receive any returned equipment back before we can send out newly activated equipment at a subsidized price. |